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Privacy Policy

Privacy Policy

Your Data are not rented or sold
Your sporting data (i.e. those you entrust to us) will only be used by DECATHLON. We undertake never to sell or rent such data: this is important to us. While we sometimes use outsourcers, they act only on our behalf and in accordance with our instructions.
We are transparent with the use we do of your data
On this page you will find all the processing we carry out regarding your personal data: where, when, how and why we process your data and also what your rights are.
Our Communications are pertinent
On this page you will find all the processing we carry out regarding your personal data: where, when, how and why we process your data and also what your rights are.
Love buying new sports gear? Whether in the various sections of our stores or on the pages of our website, this is often the first step towards new sporting adventures. But just when you can already imagine yourself with your new products in your hands (or on your feet), you have to fill out a data collection form! Have you experienced this situation? So have we. So what's the point of these forms? Let us explain: We collect and process your personal data in order to manage your purchase (we may need your delivery address or invoicing address, for example) and to avoid fraudulent transactions (to prevent purchases made with a stolen bank card, for example). Finally, it goes without saying that we also process the data linked to your means of payment! Want to know more? Below is a case-by-case explanation of how we process your data when you make purchases in stores and online. The purpose of this statement is to make you: - Feel comfortable while making purchases in stores and online. - Confident to share your information with us. - Informed that you can contact us at any moment to know more about the privacy policy. - Be at peace that to avail warranty or exchange, you don’t need to provide the bill copy. Our exchange period is 90 days from the date of purchase and warranty is 2 years.
Data controller
The data you provide to us are processed by Decathlon Sports Bangladesh Ltd. Plot – 16,17, Road – 12, Sector–6, Uttara, Dhaka, Bangladesh.
Storage period
The data transmitted to our delivery service providers are stored for one year after delivery of your order. All other data connected to orders are stored minimum for 5 years.
Data recipients
Certain of our departments may access your data in order to process your order: IT, customer relations centre, and our in-store team. We also use outsourcers for technical purposes such as web hosting and for delivery purposes. Their access is strictly managed by DECATHLON. They are not able to use your data for any purpose other than for the service they provide.
Data processed
We process data to enable payment of your items and their delivery (your first name, surname, delivery address and tracking number). Your email address and telephone number enable you to be notified of the progress of your order.
Your rights
You can rectify or erase your personal data at any point of time. Simply send an email to care.dhaka@decathlon.com To erase, you need to renounce DECATHLON from any sort of liability, providing the service in the mode of warranty. Legal basis for processing
You have placed an order. In "legal” terms, this is called a contract. We need to process your personal data to fulfil our part of the contract and process your order properly.
Data controller
The data you provide to us are processed by Decathlon Sports Bangladesh Ltd. Plot – 16,17, Road – 12, Sector – 6, Uttara, Dhaka, Bangladesh.
Storage period With regard to the prevention of fraudulent online payments, your personal data are stored minimum for 5 years.
Data recipients
With regard to the prevention of fraudulent online payments, certain of our departments may access your data: the finance and administration division and IT.
Data processed
We process data enabling us to guard against fraudulent online payments: your email address, customer ID number, telephone number, invoicing address, delivery address, information regarding the means of payment, order amount and order frequency.
Your rights
You can rectify or erase your personal data at any point of time. Simply send an email to care.dhaka@decathlon.com To erase, you need to renounce DECATHLON from any sort of liability, providing the service in the mode of warranty.
Legal basis for processing
You have placed an order. In "legal” terms, this is called a contract. We need to process your personal data to fulfil our part of the contract and process your order properly.
Data controller
The data you provide to us are processed by Decathlon Sports Bangladesh Ltd. Plot – 16,17, Road – 12, Sector – 6, Uttara, Dhaka, Bangladesh.
Storage period Data connected to your invoices are kept in our database minimum for 5 years pursuant to the regulations in effect.
Data recipients
With regard to the management of invoices for your online or in-store purchases, certain of our departments may access your data: the finance and administration division, IT and our in-store teams.
Data processed
We process data enabling us to manage the invoicing of your online or in-store purchases: your first name, surname, invoicing address, delivery address, email address, the means of payment used, the order amount, details of the products ordered and the date of the purchase.
Your rights
You can rectify or erase your personal data at any point of time. Simply send an email to care.dhaka@decathlon.com To erase, you need to renounce DECATHLON from any sort of liability, providing the service in the mode of warranty.
Legal basis for processing
You have placed an order. In "legal” terms, this is called a contract. We need to process your personal data to fulfil our part of the contract and process your order properly.
Data controller
The data you provide to us are processed by Decathlon Sports Bangladesh Ltd. Plot – 16,17, Road – 12, Sector – 6, Uttara, Dhaka, Bangladesh.
Storage period Your invoicing and order details will be kept in the database for minimum 5 years.
Data recipients
Your data are used by our in-store team and by our Customer Relations Centre. IT team to give IT support for the solution may also have access to your data. Its access is strictly managed by DECATHLON.
Data processed
We process this data enabling us - To ensure that we take every measure to make sure that our customers are safe while using any of our products during their sporting activities. Production in bulk can sometimes lead to defective manufacturing. As and when we identify this, we make sure the customers are contacted and made aware of the risk. - Through various forms which are embedded in the communication that we send across to our customers. - During the events, competitions and tournaments that we organize at the store. - The data recorded during pre-store opening events conducted across the store catchment area.
Your rights
Your rights You can rectify or erase your personal data at any point of time. Simply send an email to care.dhaka@decathlon.com To erase, you need to renounce DECATHLON from any sort of liability, providing the service in the mode of warranty.
Legal basis for processing
You have placed an order. In "legal” terms, this is called a contract. We need to process your personal data to fulfil our part of the contract and process your order properly.